The Me Sign™

Module Purpose

In today’s busy world, it seems as if everyone is wearing a giant sign that says ME. As a customer, this Me Sign™ expects service and wants it now. The purpose of this module is to uncover the four basic human needs that underlie everyone’s Me Sign™. After identifying these four basic human needs, participants explore strategies to meet these needs and turn their personal Me Sign™ to a We Sign.

Module Objectives

 At the end of the module, participants will be able to:

·         Explain why every customer is wearing a Me Sign™.

·        Identify the four basic human needs underlying the Me Sign™ (the human needs underneath the business needs).

·       Identify strategies to meet these needs and turn our Me Sign™ to a “We” sign.

 Time Needed : 4 Minutes 

 

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